Support
Four answers cover almost everything people write to us about. If yours is not here, the form below reaches a person — you do not need an account to use it.
The questions we get
I have the app but I cannot get in.
aïno is used by invitation. Someone in your organization opens a space, adds you to it, and you receive the invitation at your work address. There is no self-serve entry — if you were expecting access and do not have it, the fastest route is your team admin. If you do not know who that is, write to us below and we will find them.
My sign-in code never arrived.
aïno signs you in with a six-digit code sent to your address, or with Google or Apple — there is no password to lose. A missing code is almost always a spam filter or a different address than the one you were invited on. Ask for a new code, check the filtered folder, then write to us with the exact address you are trying.
What happens to what I write?
Your pieces and conversations stay in your workspace. The text you exchange with the coach is sent to Anthropic to generate the reply, and is never used to train a model. The full account is in the privacy policy.
How do I delete my account?
From your profile in the app, at any time — it takes effect immediately. Without signing in, use the deletion request page and we will verify the address before erasing anything.
The full detail lives in the privacy policy, the terms of use, and the deletion request page.
Write to us
Tell us what happened and what you expected instead. A person reads every message and answers at the address you give us, usually within one working day.
Prefer your own mail client? Write to contact@aino.co.